Understanding & Kindness First
ARGH!!!! There is nothing more frustrating than receiving a vague negative review, especially when no real concern is shared or discussed.
Since 2004, my husband and I have operated Zuma’s out of a deep love for horses. We recognize the responsibility to protect them and to educate those who come here about proper stewardship. This work is not done for personal gain. It is a labor of love and a long-term commitment to the horses in our care.
The hours, the cost, and at times the loss, can be emotionally and financially challenging. Still, we open our gates to the public because we believe in creating a meaningful connection with our community. The vast majority of those interactions are positive and mutually supportive.
Occasionally, guests arrive with expectations that may not be clearly communicated. When those expectations are not met, it can lead to frustration. We always encourage questions and conversation so we can provide clarity and understanding.
Rescue work is both exhausting and rewarding. It is also structured for a reason. Our rules and policies exist to create consistency in the herd’s daily life. These are explained during orientation and reinforced in horsemanship programs. When they are not followed, our team will step in, always with the horses’ well-being in mind.
One commonly misunderstood policy is our no treat rule.
We carefully monitor what each horse eats and track manure daily to detect any early signs of digestive issues. Horses cannot tell us when something feels off, so we rely on consistency and observation. When multiple visitors offer treats like apples or carrots, we lose track of intake. Even small amounts of sugar can ferment during digestion, leading to gas or, in more serious cases, colic. This is why the rule is in place.
Another point of confusion is access to the ranch.
Zuma’s is not a petting zoo. We are a working rescue. We welcome those who are here to volunteer, learn, and participate. That involvement is what allows us to continue our work.
We do receive many requests to visit and meet the herd. To accommodate that, we offer scheduled tours for $25. This helps cover staff time and ensures the experience is safe and organized. While some may expect open access, the reality is that structured time allows us to maintain the level of care the horses require.
Our team works hard every day to maintain the health, safety, and comfort of the herd. Like any group of people doing meaningful work, we are human. We do our best, and we care deeply about what we do.
To our community, your support matters. Your time, your effort, and your willingness to be part of this work does not go unnoticed.
If something feels unclear, ask. Understanding grows through conversation.
